DVLA BUSINESS PLAN 2012-13

I would like to pay tribute to all of the DVLA staff who produced the outcomes and to thank them for their dedication and engagement. To deliver a registration certificate from an application notifying changes to the registration certificate within 30 working days. These have now been extended through to The figures include the value of any pension benefit in another scheme or arrangement which the member has transferred to the civil service pension arrangements. This publication is licensed under the terms of the Open Government Licence v3.

For more information about DVLA personalised registrations visit our website. There are no additional handling fees for annual payments but to limit the impact on the public finances, there is a small surcharge of vehicle tax for biannual and monthly payments. To help us improve GOV. Customer complaints received at the agency is relatively low in comparison to the amount of correspondence we receive. The risk policy, generic risks and risk horizon scanning is refreshed annually. These initial milestones will be reviewed annually with progress reported in our Annual Report for to

For more information visit our website. Whilst we steer our proposed changes through assurance stages and pay careful attention to the feedback and guidance we receive, there is a risk of delay to the delivery of benefits. Who we are and what we do 3. Motorists can now pay vehicle tax by Direct Debit annually, biannually or monthly. The private initiative is a way of creating public, private partnerships by funding public infrastructure projects with private capital.

DVLA’s annual report 2014 to 2015

Much of the Agency waste fits into established recycling schemes; however, our processes dgla sorting waste can be improved. We also publish contract and expenditure details.

  RGU COURSEWORK COVER PAGE

Customers will continue to receive high levels of service but through predominantly digital channels. These changes have moved us closer to our goal to get the right drivers and vehicles taxed and on the road as simply, safely and efficiently for the public as possible. This has been a successful year for delivering excellent customer service. The average working days lost to sick absence of 8. A Cash Equivalent Transfer Value CETV is the actuarially assessed capitalised value of the pension scheme benefits accrued by a member at a particular point in time.

The agency is helping to simplify and reduce the compliance burden imposed on both the public and business. Increases to employee contributions will apply from 1 April Total remuneration within the calculation includes salary, non-consolidated performance related pay and benefits-in-kind. How the Agency is changing 4. The principles of Civil Service Reform, Digital by Default, efficiency growth and open data agendas shape and drive the change portfolio.

dvla business plan 2012-13

Additionally it promotes DVLA as an employer of choice for those with digital skills. Heavy goods vehicle road user levy. These initiatives focus on further online provision but not at the expense of the quality of service offered under other channels.

The reduction in fees is possible due to the fees and charges surplus generated by the agency in recent years, as shown within Note 2.

DVLA forms and leaflets

This will mean the phased closure of 39 local offices. Maybe Yes this page is useful No this page is not useful Is 2012-133 anything wrong with this page?

  M101N HOMEWORK 1.1

VED also commonly known as vehicle tax. To deliver a registration certificate from an application notifying changes to the registration certificate within 30 working days.

dvla business plan 2012-13

These initial milestones will be reviewed annually with progress reported in our Annual Report for to Modernisation will mean centralising work in Swansea and will lead to efficiency savings. The partnership pension account is a stakeholder pension arrangement. The vast majority of motorists pay their vehicle tax with latest figures confirming that In addition, there will no longer be a 1, 2, or 3 year extension period for retaining a personalised registration; this has now been extended to 10 years.

We will mitigate this risk by raising staff development, talent management strategy and expanding training opportunities. We will measure our progress in delivering the vision against the following headline milestones to:. The EB review corporate risks monthly to provide guidance to managers on how to respond to risks they have identified.

The reasons for this increase have been analysed in detail, an action plan has been developed and work has begun. The agency separate and monitor waste through 45 different streams.

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